Why didn’t I receive the welcome offer / free trial?
An email containing a voucher has been sent. You must add it to your account to obtain the credits.
Frequently Asked Questions
Sticky questions
Have you checked out our technical documentation ?
General
How long do I have to download my rendered images?
Files are available for 7 days and deleted after 15 days for security and confidentiality reasons. We can retain the files for a longer period if requested.
General
How can I check the content of my project (.vu3, .vuc, .vua etc)?
The .vux project file is an archive file, simply renamed. You can decompress it and consult its content with an archive manager (7-Zip, winrar etc.). However, please do NOT modify it, unless explicitly requested by the Ranch Computing technical service.
General
I need to install specific software, can you do it?
Our IT department will install your software and deliver turnkey servers. Simply submit your request in advance and your installation will be carried out as soon as possible.
Server Rental
What if I need to extend the rental period?
Simply notify IT support at least 24 hours before the end of the rental period to extend your rental
Server Rental
What if the server gets damaged during the rental period?
In case of problems, your server will be replaced by an identical one within a maximum
maximum of 24 hours.
Server Rental
What is the delivery time of the servers?
The average delivery time is 24 hours after signing the quote
Server Rental
How long can I rent my server?
The rental period is minimum one week and more depending on the customer’s needs.
General
Can my project resume where it left off before a stop order was triggered?
Unfortunately, no. The project will have to be restarted with the missing images only.