Documentation

Security & Confidentiality

At Ranch Computing, the security of your data and the confidentiality of your projects are our top priorities. Here’s how we protect your information and work:

🔒 FTP Account Management

Temporary and Unique Accounts

  • Each submitted project has its own dedicated FTP account, linked to the project—not your user account.
  • Unique username and password for each project.
  • Limited duration: FTP accounts automatically expire after 7 to 10 days. (You have 7 days to download your files after receiving the completion email.)
  • Recommended method: Use RANCHSync to download your images instead of an FTP client.

What Happens After Expiration?

  • Your user account remains active: Only the temporary FTP account is deleted.
  • Automatic deletion: All files associated with the project are erased once the FTP account expires.

Accessing Files Without Email

If you don’t receive our emails (due to spam filters, technical issues, etc.):

  1. Log in to your account on the RANCH website.
  2. Go to the “Dashboard”.
  3. Click on the project ID or name to access:
  • Click on the project ID or name to access:
  • Download information (FTP/HTTP).

Commitment to Confidentiality

  • TPN Goldshield Certified: Ranch Computing has obtained the Trusted Partner Network (TPN) Goldshield certification.
  • Strict copyright compliance: Your projects are handled with the utmost confidentiality.
  • No file retention: Once the FTP account expires, no files are kept on our servers.
  • Fully automated system: This means:
    • No one views your scenes (except in cases of technical issues requiring manual intervention).

Non-Disclosure Agreements (NDA)

  • If your project requires an additional layer of confidentiality, we can sign a Non-Disclosure Agreement (NDA). (Feel free to contact us to discuss this.)
  • A ready-to-use NDA template protecting your interests is already available here.

No Conflict of Interest

  • Our specialty: 3D rendering only.
    • We do not create scenes, objects, or 3D projects.
    • We do not own or operate 3D studios.
    • We are never in competition with our own clients.

Full Transparency

  • You retain full control over your data.
  • Your work remains your exclusive property.
  • You can request the deletion of your files before automatic expiration by emailing contact@ranchcomputing.com.